The Georgia Department of Human Services (DHS) won the American Public Human Services Association’s (APHSA) Best Use of Technology for Operations award for its mCase Child Welfare Mobility Project.  The award was conferred to members of Georgia DHS leadership – Chief Information Officer Sreeji Vijayan and Assistant Deputy Commissioners Sriram Subramaniam and Mohandas Sundareswaran – at APHSA’s 2023 IT Solutions Management (APHSA-ISM) conference by APHSA President Tracy Wareing Evans and APHSA-ISM Chair Robert Hobbelman.

APHSA selected Georgia DHS’ innovative project after an in-depth evaluation of leading human services transformation initiatives across the nation. The selection committee noted the positive impact on child welfare caseworkers, the rapid implementation of the solution, and the value achieved for the scale of investment by the mCase Child Welfare Mobility solution as notable factors in its decision.

The Georgia DHS Division of Family & Children Services (DCFS) investigates reports of child abuse and neglect, managing over 100,000 child protective services and family preservation cases and caring for thousands of children in in-home and out-of-home placements. The Georgia DHS leadership team, including Commissioner Candice Broce and Deputy Commissioners Craig Foster and Mary Havick,  determined that caseworkers needed modern and mobile technology to reduce administrative burdens and help them better protect children and strengthen families.  In response to this need, Georgia DHS engaged RedMane to rapidly implement the firm’s mCase Mobile solution.  The solution went live in less than 90 days.

The mCase Mobile caseworker solution is a highly configurable, low code application that is powered by RedMane’s mCase enterprise platform. mCase Mobile provides DHS caseworkers the ability to retrieve, access, and complete needed casework activity, and automatically sync case information remotely via mobile devices with or without an internet connection. Additionally, the mCase Mobile application lets caseworkers capture photos, electronic signatures, and other key child welfare information while engaging with clients in any location.

The award given to the Georgia Department of Human Services acknowledges the agency’s unwavering commitment to improving child welfare services and underscores their dedication to harnessing technology to improve outcomes in human services. With this recognition, Georgia DHS paves the way for further advancements in child welfare operations, setting a high standard for technological excellence in the field.

About the Georgia Department of Human Services – Division of Family & Children Services

The Georgia Department of Human Services (DHS) serves more than 2 million Georgians and employs approximately 8,912 people. With an annual budget of $1.89 billion, DHS delivers a wide range of services that protect and enhance the lives of Georgia’s most vulnerable residents. The Division of Family & Children Services (DFCS) investigates reports of child abuse and neglect and works with caregivers, law enforcement and judicial partners to ensure the safety of Georgia’s most vulnerable children.

About RedMane

RedMane provides software solutions and systems integration services that address complex, real-world challenges. Our human services expertise includes child welfare, child support, benefit eligibility, and enterprise case management. We are a problem-solving company. Technology is just one of our tools.