The Child Development Institute (CDI) in Toronto needed a system that was platform-agnostic, simple to set up and configurable to their unique needs. They needed a modern, integrated and stable technology solution to deliver the SNAP Youth Justice program.

Indigenous communities were using outdated technology in providing child welfare and prevention services. They needed a modernized approach to handle their case management processes, enabling them to document assessments, family involvement and have access to critical reporting. Agencies also had the desire to have a paperless system.

The province of Alberta, with a population over four million, wanted to improve child welfare outcomes. It knew getting caseworkers into the homes of children and families in need was a vital part of the solution. The province’s existing system wasn’t mobile-friendly, and caseworker visits were manually intensive and paper-based. Information was always out of date.