IN ACTION
The United States Virgin Islands (USVI) were devastated by Hurricanes Irma and Maria. Citizens were unable to work and generate income, yet they were incurring expenses associated with home and business repairs, disaster-related injuries, and replacing food lost in the storms and associated flooding.
Indigenous communities were using outdated technology in providing child welfare and prevention services. They needed a modernized approach to handle their case management processes; they needed to document assessments, family involvement and have access to critical reporting. Agencies also had the desire to have a paperless system.
Virginia child protection case workers were recording information on paper during home and field visits then transferring it to the Commonwealth’s legacy case management system. This was not only inefficient, it introduced the risk of losing sensitive information with the lag in the transcription process. Virginia needed a more modern, efficient and safer approach.