Minority members in the St. Louis LGBTQ community are faced with a series of real social and health issues, including lack of access to good jobs, an effective education, stable housing, quality health care, and a safe environment.
Richmond’s Office of Neighborhood Safety (ONS) was administering its Gun Violence Prevention Program via spreadsheets. As the number of participants to track and the amount of data per person grew, it became impossible to keep up. Information was out of date. Reporting became a nightmare. Richmond needed a fresh approach.
The County of Milwaukee, with a population of almost one million people, wanted to transition to a person-centric, integrated, and values-based service delivery model to better serve clients and increase self-sufficiency. The current model was siloed. It was difficult for clients to navigate. Organizational structures and processes made it hard for caseworkers to identify, assemble, and manage the full set of services to fit a client’s needs.