IN ACTION
The United States Virgin Islands (USVI) were devastated by Hurricanes Irma and Maria. Citizens were unable to work and generate income, yet they were incurring expenses associated with home and business repairs, disaster-related injuries, and replacing food lost in the storms and associated flooding.
The province of Alberta, with a population over four million, wanted to improve child welfare outcomes. It knew getting caseworkers into the homes of children and families in need was a vital part of the solution. The province’s existing system wasn’t mobile-friendly, and caseworker visits were manually intensive and paper-based. Information was always out of date.
The County of Milwaukee, with a population of almost one million people, wanted to transition to a person-centric, integrated, and values-based service delivery model to better serve clients and increase self-sufficiency. The current model was siloed. It was difficult for clients to navigate. Organizational structures and processes made it hard for caseworkers to identify, assemble, and manage the full set of services to fit a client’s needs.