Richmond’s Office of Neighborhood Safety (ONS) was administering its Gun Violence Prevention Program via spreadsheets. As the number of participants to track and the amount of data per person grew, it became impossible to keep up. Information was out of date. Reporting became a nightmare. Richmond needed a fresh approach.
Indigenous communities were using outdated technology in providing child welfare and prevention services. They needed a modernized approach to handle their case management processes; they needed to document assessments, family involvement and have access to critical reporting. Agencies also had the desire to have a paperless system.
Virginia child protection case workers were recording information on paper during home and field visits then transferring it to the Commonwealth’s legacy case management system. This was not only inefficient, it introduced the risk of losing sensitive information with the lag in the transcription process. Virginia needed a more modern, efficient and safer approach.