The key to an effective customer experience is to know your customer and individualize your interactions to best fit his/her needs and situation. With a small customer base, this can be done in person and based on ongoing relationships.
Analytics offer the promise of improved business results through data. By accessing data from internal sources – and often enriching it with data from external sources – then applying algorithms and statistical methods, business insights come to light. Done right, the insights are presented through a user-friendly interface with the ability to drill down and perform “what if” analysis to encourage further mining and exploration.
RedMane’s Zeke Torres was the guest speaker at i.c. stars, a technology-based workforce development and leadership training program for low-income adults. The Chicago non-profit provides its interns with employment opportunities and helps train them for community advocacy. Interns are required to apply and be accepted into the two-year program.
Southern First Nations Network of Care Partners with RedMane Technology Canada To Help Mothers and Children Stay Together
The Southern First Nations Network of Care (Southern Network) in Manitoba, which mandates ten agencies (nine of which are First Nations agencies) to protect children, provide culturally appropriate services and preserve families in their communities, is launching the “Restoring the Sacred Bond” initiative.
RedMane Founder and President, Tony Lakier shares his insights on using technology to impact the world in The Startup Magazine interview.
RedMane Technology was awarded a contract to provide application maintenance and technology services for Missouri’s Medicaid Eligibility Determination and Enrollment System (MEDES).
Why can’t we stop using the Fax as the primary communication tool across the continuum of care and between settings? Ever stop and think how many people in your organization regularly send or receive Faxes?
RedMane Technology Wins Contract for a Human Services Case Management Solution for Longmont, Colorado
RedMane was awarded a contract to provide and implement its mCase platform for the City of Longmont, Colorado’s Senior Services and Children, Youth and Family departments.
We asked clients how they knew they needed a new case management system. The common answer, regardless of the functional area, was the existing system doesn’t meet our needs. When we asked clients for more specificity, they shared that they experience shortcomings in one or more of the following case management areas: usability, reporting, and capability.
The simplicity, popularity, and capability of mobile devices make them the perfect tool for human service agencies to help improve outcomes. Smartphones and tablets in the hands of clients and agency fieldworkers are game changers.