NEWS & INSIGHTS
The Last Mile of Case Management: Making the System Useful Where Work Happens
For years, the promise of digital transformation in health and human services has focused on the system. Agencies have invested heavily in case management platforms designed to centralize data, streamline reporting, and ensure compliance. Yet, even the most advanced systems fall short if they are not useful at the point where the work actually happens. In homes, community centers, and shelters, frontline staff make critical decisions that shape outcomes for individuals and families, and the success of any system ultimately depends on how well it supports those workers in those moments.
From Field to System: Closing the Gap Between Frontline Work and Case Management
Every day, frontline workers in health and human services meet families, conduct home visits, investigate safety concerns, and deliver critical services in homes, shelters, and community spaces. Yet too often, the data collected in those moments is not documented until hours or even days later, when workers finally return to their desks. That delay, while common, creates gaps in the quality, accuracy, and timeliness of information that agencies rely on to make decisions, maintain compliance, and secure funding.
Alternatives to Big Bang Implementation: Leveraging Emerging Technology for Incremental System Modernization
Across health and human services (HHS), leaders understand the urgency of system modernization. Legacy technology creates inefficiencies, limits innovation, and increases risk. Yet the traditional approach—the “big bang” replacement of core systems—has proven risky, costly, and disruptive. Agencies need solutions that address today’s realities: constrained budgets, workforce shortages, and evolving program requirements. Instead of pursuing massive, one-time overhauls, many are finding that incremental modernization powered by emerging technology, including artificial intelligence (AI), offers a smarter, more sustainable path forward.
Five Everyday Fieldwork Delays—and How Mobile Tools Reduce the Friction
Field-based work is at the heart of human services. Caseworkers, investigators, and program staff spend their days visiting homes, meeting clients in the community, and responding to urgent needs. But while the mission is people-focused, the process is often bogged down by outdated workflows and inefficient tools.
Beyond Modernization: Building Human-Centered HHS Technology That Works
For years, state and local health and human services (HHS) agencies have been modernizing their systems—replacing outdated technology with newer platforms designed to improve performance and reduce technical costs. But modernization alone is no longer the end goal. Today, federal guidance and programmatic demands are pushing agencies to think more broadly about the role of technology in delivering services, managing programs, and supporting staff.
Simply updating infrastructure isn’t enough. Agencies need solutions that are purpose-built to improve outcomes, streamline operations, and empower the workforce. The focus is shifting from technology upgrades to experience-driven transformation.
RedMane Technology Wins Alaska Integrated Eligibility Services (ARIES) System Support Contract
RedMane Technology LLC, a Chicago-based software solutions and systems integration firm, was awarded a contract by Alaska’s Department of Health and Social Services (DHSS), Division of Public Assistance (DPA) to provide ongoing maintenance of the state’s public assistance eligibility system.
Webinar Replay – Game Changing: Caseworkers say Child Welfare Mobile Technology Improves Outcomes and Increases Staff Satisfaction
At a recent American Public Human Services Association (APHSA) led session, caseworkers from across North America said their first-hand experience with child welfare mobile technology showed it makes everything easier, saves time, and improves family engagement.
Virginia Implements Mandated Reporter Portal to Better Protect Children and Strengthen Families
The Virginia Department of Social Services (VDSS) is live with a powerful and modern Mandated Reporter Portal. Tens of thousands of healthcare professionals, teachers, and other required reporters can now quickly and securely submit suspected child abuse and neglect information online through an easy to use website.
Innovative Approach Reduces Staff Turnover to Improve Child Welfare Outcomes
Child welfare agencies are in a staff retention crisis that is impacting children and busting agency budgets. Of all things, targeted use of modern technology has shown it can improve front-line worker job satisfaction, which can stem the tide of attrition and improve child and family outcomes.
RedMane Technology Adds More Cúram Experts
RedMane is pleased to welcome four more Cúram experienced professionals to its growing team. Each of these outstanding individuals brings a passion for client service and years of know-how with the IBM Cúram Social Program Management solution.