NEWS
From Field to System: Closing the Gap Between Frontline Work and Case Management
Every day, frontline workers in health and human services meet families, conduct home visits, investigate safety concerns, and deliver critical services in homes, shelters, and community spaces. Yet too often, the data collected in those moments is not documented until hours or even days later, when workers finally return to their desks. That delay, while common, creates gaps in the quality, accuracy, and timeliness of information that agencies rely on to make decisions, maintain compliance, and secure funding.
Alternatives to Big Bang Implementation: Leveraging Emerging Technology for Incremental System Modernization
Across health and human services (HHS), leaders understand the urgency of system modernization. Legacy technology creates inefficiencies, limits innovation, and increases risk. Yet the traditional approach—the “big bang” replacement of core systems—has proven risky, costly, and disruptive. Agencies need solutions that address today’s realities: constrained budgets, workforce shortages, and evolving program requirements. Instead of pursuing massive, one-time overhauls, many are finding that incremental modernization powered by emerging technology, including artificial intelligence (AI), offers a smarter, more sustainable path forward.
State of Florida’s Agency for Persons with Disabilities Selects RedMane Technology to Implement Modern Incident Management System Serving 30,000 Florida Providers
The State of Florida Agency for Persons with Disabilities (APD) has selected RedMane Technology to implement a modern, cloud-based Incident Management System (IMS) designed to enhance the safety, accountability, and well-being of individuals with developmental disabilities across the state.
RedMane Technology Grows Team, Introduces New mCase Capabilities at ISM Education Conference & Expo
RedMane Technology LLC announced another year of growth across its US and Canada teams as it prepares to release a next-generation version of mCase, its platform for comprehensive child welfare information system (CCWIS) solutions. The mCase platform is designed to help health and human services agencies improve client outcomes, save caseworkers’ time, and reduce burnout.
Five Everyday Fieldwork Delays—and How Mobile Tools Reduce the Friction
Field-based work is at the heart of human services. Caseworkers, investigators, and program staff spend their days visiting homes, meeting clients in the community, and responding to urgent needs. But while the mission is people-focused, the process is often bogged down by outdated workflows and inefficient tools.
RedMane Technology to Lead System Design and Implementation to Strengthen Services for Kansas Children and Families
The Kansas Department for Children and Families has selected RedMane Technology to design and implement a new Comprehensive Child Welfare Information System. Powered by the mCase platform, the $44 million project will modernize case management, streamline communication, and enhance outcomes for children, families, and frontline workers.
South Dakota BEES Medicaid System Achieves CMS Certification
RedMane Technology’s Benefits Eligibility and Enrollment System (BEES) for the South Dakota Department of Social Services has earned full CMS certification. The modern Medicaid solution streamlines eligibility, reduces manual processes, and enhances services—marking a major milestone in South Dakota’s human services modernization.
RedMane Welcomes Executive Allison Lowery, Esq., to Leadership Team
RedMane Technology is excited to share that Allison Lowery, Esq., has joined the RedMane Leadership Team in an Executive role. In this role, Allison will leverage her deep federal government and policy expertise to help broaden RedMane’s impact across government sectors, enabling agencies to deliver effective, compliant, and sustainable programs that drive meaningful change.
Beyond Modernization: Building Human-Centered HHS Technology That Works
For years, state and local health and human services (HHS) agencies have been modernizing their systems—replacing outdated technology with newer platforms designed to improve performance and reduce technical costs. But modernization alone is no longer the end goal. Today, federal guidance and programmatic demands are pushing agencies to think more broadly about the role of technology in delivering services, managing programs, and supporting staff.
Simply updating infrastructure isn’t enough. Agencies need solutions that are purpose-built to improve outcomes, streamline operations, and empower the workforce. The focus is shifting from technology upgrades to experience-driven transformation.
RedMane Technology Partners with South Dakota Office of Licensing (OLA) to Implement New Management Information System (MIS)
South Dakota Office of Licensing and Accreditation (OLA) recently launched its new Management Information System (MIS) that modernizes and enhances provider licensing and accreditation processes for state agencies, service providers, and constituents.