RedMane Technology LLC, a Chicago-based software solutions and systems integration firm, was awarded a contract to assist in the design, evaluation, selection and implementation of a big data analytics platform for Texas-based New Braunfels Utilities.
The key to an effective customer experience is to know your customer and individualize your interactions to best fit his/her needs and situation. With a small customer base, this can be done in person and based on ongoing relationships.
Analytics offer the promise of improved business results through data. By accessing data from internal sources – and often enriching it with data from external sources – then applying algorithms and statistical methods, business insights come to light. Done right, the insights are presented through a user-friendly interface with the ability to drill down and perform “what if” analysis to encourage further mining and exploration.
SAS architect and SAS community leader, Zeke Torres, joins RedMane Technology to help RedMane clients improve outcomes and solve complex problems through technology.
We asked clients how they knew they needed a new case management system. The common answer, regardless of the functional area, was the existing system doesn’t meet our needs. When we asked clients for more specificity, they shared that they experience shortcomings in one or more of the following case management areas: usability, reporting, and capability.
The simplicity, popularity, and capability of mobile devices make them the perfect tool for human service agencies to help improve outcomes. Smartphones and tablets in the hands of clients and agency fieldworkers are game changers.
Alan Zablocki, data scientist and Ph.D. from the University of Chicago, has joined RedMane Technology. He will help RedMane clients improve outcomes and solve complex problems through technology.
Digital transformation initiatives, ever rising ease of use expectations, and never-ending regulatory changes are increasing the pressure on IT organizations to design, develop, test, release, and maintain applications at a more rapid pace and with higher quality. Budgets remain tight. Software engineering talent is in short supply.
As a path towards healing, First Nations Communities have demonstrated a deep desire to have control over their own child welfare systems and have their children supported and protected in their communities.
Some may say money is the root of all evil… but in the City of Richmond California, the “green stuff” is helping to prevent homicide. And a case management solution will soon help manage the process, track results, and reward success.