Modernization

From Field to System: Closing the Gap Between Frontline Work and Case Management

Every day, frontline workers in health and human services meet families, conduct home visits, investigate safety concerns, and deliver critical services in homes, shelters, and community spaces. Yet too often, the data collected in those moments is not documented until hours or even days later, when workers finally return to their desks. That delay, while common, creates gaps in the quality, accuracy, and timeliness of information that agencies rely on to make decisions, maintain compliance, and secure funding.

Alternatives to Big Bang Implementation: Leveraging Emerging Technology for Incremental System Modernization

Across health and human services (HHS), leaders understand the urgency of system modernization. Legacy technology creates inefficiencies, limits innovation, and increases risk. Yet the traditional approach—the “big bang” replacement of core systems—has proven risky, costly, and disruptive. Agencies need solutions that address today’s realities: constrained budgets, workforce shortages, and evolving program requirements. Instead of pursuing massive, one-time overhauls, many are finding that incremental modernization powered by emerging technology, including artificial intelligence (AI), offers a smarter, more sustainable path forward.

Five Everyday Fieldwork Delays—and How Mobile Tools Reduce the Friction

Field-based work is at the heart of human services. Caseworkers, investigators, and program staff spend their days visiting homes, meeting clients in the community, and responding to urgent needs. But while the mission is people-focused, the process is often bogged down by outdated workflows and inefficient tools.

South Dakota BEES Medicaid System Achieves CMS Certification

RedMane Technology’s Benefits Eligibility and Enrollment System (BEES) for the South Dakota Department of Social Services has earned full CMS certification. The modern Medicaid solution streamlines eligibility, reduces manual processes, and enhances services—marking a major milestone in South Dakota’s human services modernization.

Beyond Modernization: Building Human-Centered HHS Technology That Works

For years, state and local health and human services (HHS) agencies have been modernizing their systems—replacing outdated technology with newer platforms designed to improve performance and reduce technical costs. But modernization alone is no longer the end goal. Today, federal guidance and programmatic demands are pushing agencies to think more broadly about the role of technology in delivering services, managing programs, and supporting staff. Simply updating infrastructure isn’t enough. Agencies need solutions that are purpose-built to improve outcomes, streamline operations, and empower the workforce. The focus is shifting from technology upgrades to experience-driven transformation.

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